What Payment Methods Do You Accept?
All major debit and credit cards are accepted, as is PayPal.
Is Your Site & Checkout Secure?
Our store has a 256-bit SSL certificate meaning your credit card, and transaction information is protected by the same level of security used by banks. Furthermore, our store is certified Level 1 PCI DSS compliant. This means all your data and customer information is ultra secure.
What Delivery Options Do You Offer?
Standard Shipping (2-5 business days) - £4.99 or free when you spend £30 or more.
Express Shipping (1-3 business days) - £11.99
International Delivery (Europe)
International Shipping (5-10 business days) - £12.99
Express International Shipping (3-6 business days) - £19.99
For all shipping times, please allow additional 1-2 days for order processing before shipment commences.
What Is Your Returns Policy?
You can read our return policy here.
Can I Track The Status Of My Order?
If you choose express shipping you will be able to track your order through the logistics service provider.
Will I Be Charged Customs & Import Charges?
Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within the UK.
When Will I Receive My Order?
Your order will arrive within the shipping timeframe displayed in your orders selected shipping rate. If this has passed, please contact us on firstname.lastname@example.org with your order number and we can look into this for you.
How Do I Make Changes To An Order I've Already Placed?
If the processing time of 1-2 days has passed and you have received a notification that your order has shipped and is out for delivery you will have to wait for the items to arrive before returning them to us to make a change. Contact us on email@example.com with the details of your order and your request.
Where Are You Located?
We are located in Buckinghamshire, United Kingdom.
How Do I Make Sure I've Ordered The Right Size?
All our products are sized according to national standards. Therefore, if you wear a Medium normally, our Medium size is perfect for you. We also have Size Guides available to see garment measurements.
How Do I Contact You If My Question Is Not Answered Here?
You can contact us with your query via email at firstname.lastname@example.org and we would be delighted to answer your questions.